:: Online Support ( Website Maintenance ) |
Let us make a special effort to stop communicating with each other, so we can have some conversation.
- Judith Martin
This section is for Existing Customers only and we bring it to you as a 'no-cost' feature. New visitors, please check our 'Online Consultancy' section.
The term 'Technical Support' is used many times in the wrong context and often mistaken for an synonym for 'Customer Care/Customer Support'. Customer Care or Customer Support just listens to customer complains, they don't have ability to act upon it immediately. And eventually, the problem may take days to get resolved. While with 'Technical Support' each and every issue that might be causing you a trouble gets fixed immediately, whenever possible. At the most, within a few hours from the time you reported a problem that you see it fixed.
WE DO NOT HAVE A 'CUSTOMER CARE' DEPARTMENT AT ALL. WE HAVE A 24X7 'TECHNICAL SUPPORT' TEAM WHICH WILL START RESOLVING YOUR PROBLEMS IMMEDIATELY.
The clinets whose projects are on-going or for whom the 'Free Technical Support' period is still active, can take advantage of this 'Online Support' feature. You can contact our online support team in any one of the following mentioned ways and get their skillful assistance to solve your queries.
In case of completed projects, our 'Online Support' team would be glad to make you thoroughly understand the new design structure, functioning and thereby assisting you in website maintenance. It is advisable to use Desktop/Application Sharing Tools like Windows Netmeeting for online discussion to avail more powerful interaction.
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We recommend MSN Messenger 6.2 on Windows XP Platform as the best tool for online support system.
Yet, you can contact us on any of the following messenger services:
 AOL/AIM Messenger: threepineapples
 Yahoo! Messenger: threepineapples
 MSN/Windows Messenger: sales@threepineapples.com
For issues requiring immediate attention, please call our Technical Support Line: 1-877-556-4056.
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It is always a good idea to have the online meeting pre-scheduled. Submit the following information telling us your suitable time along with briefs about what would be discussed. This would help us arranging our technical support staff accordingly.
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